Returns Policy

Under the Australian Consumer Law (ACL), products bought from an Australian business are automatically covered by consumer guarantees regardless of any other warranty. 

If a consumer identifies a problem with a product that means it does not meet a consumer guarantee, the store or seller may have to provide a ‘remedy’, such as:

• a refund
• repairs
• a replacement
• compensation.

The type of remedy a consumer is entitled to depends on the nature of the problem (also known as a failure) and whether the problem is major or minor.